Shipping policy
SHIPPING POLICY
The client will have the alternative of selecting the type of shipment he wishes for the delivery of his products. The company will provide the information related to the postal service, including estimated delivery dates and costs. The customer will be responsible for shipping costs.
The company will not be responsible for incomplete or erroneous addresses provided by the client, for lost or stolen packages, for delays or any damage to the product or its packaging caused by the weather, the handling of the postal service, or during the delivery process. The company will not be responsible for the faithful and strict compliance with shipping dates and will not be bound to any guarantee for these purposes. Delays and spatial circumstances of which the company is aware will be announced accordingly.
The company will be responsible for shipping costs only in cases in which the company determines that there have been manufacturing defects and grants a product replacement, or when it is responsible for incorrect dispatch.
The customer understands that facial application products and others that are made of sensitive materials should not be exposed to high temperatures for a long time. Check the details of the product before completing the purchase and track your package or manage the receipt of the products to avoid exposure and risk, especially in the hottest months of the year.
RETURNS AND EXCHANGES POLICY
We put great effort and dedication into developing our products and making your shopping experience an informed one. For safety and health reasons, our products and services are not subject to return or exchange.
If you received a defective or damaged product, check our Policy for Damaged Products or Manufacturing Defects.
If you received a product that was not the one you ordered, you can make a return request by email addressed to: customersupport@selikskincare.com, with the Title: Return, within a period of 15 days from the date of receipt confirmation.
The email must include the following information:
Name of the person who made the order.
Postal address, email and telephone number of the person requesting the return.
Number of order
Date of the order
Receipt Confirmation Date
Part ID Number
Product description
Reason for the return request.
Photos that prove the reason for the return request, if applicable.
Once the request is received, the company will attend to it and it will be evaluated within a period of up to 5 days by its administrative staff. When the company authorizes it, the client may send the piece for physical inspection, without this guaranteeing that the return will proceed. The shipment of the piece must be made within 24 hours of the company's response sent by email.
In all cases the rules presented below will apply:
Return requests will proceed within a period of 15 days from the confirmation of receipt of the order. When the company authorizes it, the client must send the piece within 24 hours of the company's response by email. The shipping costs will be covered by the customer and if the shipping error is confirmed to be the company's, the credit will include the cost of regular, basic shipping, without additional insurance to that included by the postal service of the original shipment, if it was paid by the customer, plus the return.
The company may, but will not be obliged to review requests for product returns, after 15 days of receipt by the consumer.
Items to be returned must be in the same condition that they were shipped. The price and/or brand label, decals, safety or hygiene stickers cannot have been removed, nor use of any kind observed, the product must be seen intact, unused, odorless, without marks from any external agent including but not limited to lipsticks, ink, paint, with no evidence of washing or any other alteration.
In the cases in which the company authorizes the return, the client will receive a credit to use it within 30 days from the date it was granted.
The company reserves the right to launch special offers in which it is explicitly indicated that it will not be subject to returns of any kind. This means that it will not be subject to the aforementioned process.
In all cases, the customer will assume the cost of shipping.
THIS POLICY DOES NOT APPLY TO SERVICES FOR WHICH RETURNS, EXCHANGES OR CANCELLATIONS ARE NOT ACCEPTED AND ALL RECALENDARIZATION MUST BE APPROVED BY THE COMPANY AT ITS CONVENIENCE.
SHIPPING INSTRUCTIONS FOR RETURNED PRODUCTS
To return your product, email customersupport@selikskincare.com. Include order number as well as reason for return. In the case of damages or incorrect items received, we require a photo or photos depicting the issue. A member of our customer service team will provide you return instructions within 5 business days of your request. Please note that you are responsible for shipping costs and the safe return of merchandise.
Package your return item (bottle, jar, etc) in the product's box (if applicable) and original packaging (if available). Otherwise, pack your return in a well-padded envelope or box to prevent damage in transit. Returns of product boxes without product inside will not be accepted.
TIME TO RETURN
If you process your return within 15 days from the date of purchase and we receive your item, we will refund your original form of payment minus original shipping costs. However, if more than 15 days have passed since your original purchase date, refunds are allowed only in the sole and absolute discretion of selikskincarecom.
You will receive an email confirmation once your return has been processed. Once your return is approved for a refund and your item is received, then your refund will be processed within 5 business days. A credit will automatically be applied to your credit card or original method of payment. Please note that your financial institution may take longer to reflect the transaction.
If you are expecting a refund and haven’t received it after one full billing cycle on your credit card statement, we suggest you contact your credit card company first, as it may take some time before your refund is officially posted or it may be in process.